Privacy Policy
Last Updated: 26.2.2025.

This Privacy Policy describes our policies and procedures regarding the collection, use, and disclosure of your information when you use our Service. It also informs you about your privacy rights and how the law protects you, in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with an initial capital letter have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural form.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for you to access our Service or parts of our Service.

• Affiliate means an entity that controls, is controlled by, or is under common control with a party.

• Company (referred to as "the Company," "We," "Us," or "Our" in this Agreement) refers to Petra d.o.o., Ulica Miroslava Kraljevića 6, 10000, Zagreb, Croatia.

• Cookies are small files placed on your device by a website, containing details of your browsing history.

• Country refers to Croatia.

• Device means any device that can access the Service, such as a computer, mobile phone, or tablet.

• Personal Data is any information that relates to an identified or identifiable individual.

• Service refers to the website, Spika Solutions, accessible from https://spika.solutions.

• Service Provider means any natural or legal person who processes data on behalf of the Company.

• Usage Data refers to data collected automatically, such as IP addresses, browser types, and time spent on pages.

• You means the individual accessing the Service or the company on whose behalf the individual is using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide certain personally identifiable information, including but not limited to:

• Email address

• First name and last name

• Phone number

Usage Data

Usage Data is collected automatically and may include:

• IP address

• Browser type and version

• Pages visited, visit duration, and referral sources

• Device information (such as mobile operating system)

• Tracking via Wistia, Calendly, and Facebook Pixel

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies, including Wistia, Calendly, and Facebook Pixel, to collect and track information. The technologies used may include:

• Cookies or Browser Cookies: Small files stored on your device. You can instruct your browser to refuse all Cookies.

• Web Beacons: Electronic files that track engagement with our emails or website.

Cookies We Use:

• Essential Cookies: Required for website functionality.

• Analytics Cookies: Used to track user behavior via Wistia and Facebook Pixel.

• Marketing Cookies: Used by Facebook Pixel for retargeting.

• Functionality Cookies: Store user preferences.

For more details, visit our Cookies Policy.

Use of Your Personal Data

We use your data for the following purposes:

• To provide and maintain our Service.

• To manage your Account.

• To analyze Service usage through Wistia, Calendly, and Facebook Pixel.

• To contact you for updates, promotions, and service-related notices.

• To manage your requests.

• For business transfers (mergers, acquisitions, or similar transactions).

• To comply with legal obligations.

We do not sell your personal data to third parties.

Your GDPR Rights

If you are a resident of the European Economic Area (EEA), you have the following data protection rights:

• Right to Access: Request access to your personal data.

• Right to Rectification: Request correction of inaccurate data.

• Right to Erasure: Request deletion of your data (subject to legal obligations).

• Right to Object: Object to data processing for marketing purposes.

• Right to Restrict Processing: Request limited processing of your data.

• Right to Data Portability: Request a copy of your data in a structured format.

• Right to Withdraw Consent: Withdraw consent at any time.

To exercise these rights, please contact us at marijan@spikasolutions.com.

Data Retention

We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Usage Data may be retained longer for security and analytical purposes.

Data Transfers

Your information may be transferred outside the EEA. We ensure adequate security measures, such as EU Standard Contractual Clauses, to protect your data.

Security of Your Personal Data

We use industry-standard measures to protect your data, but no transmission method over the Internet is 100% secure.

Children's Privacy

Our Service is not intended for individuals under 13. We do not knowingly collect data from minors.

Third-Party Services

We integrate third-party services such as:

• Wistia: For video tracking and analytics.

• Calendly: For scheduling and user engagement tracking.

• Facebook Pixel: For marketing and ad tracking.

These providers may process your data based on their own policies. We encourage reviewing their respective privacy policies.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: marijan@spikasolutions.com