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Terms and Conditions

Legal information from Spika Group d.o.o.

Last updated: 16.06.2025

AGREEMENT TO OUR LEGAL TERMS

  • We are Spika Group d.o.o., doing business as Spika Solutions ("Company",

"we", "us", or "our"), a company registered in Croatia at Ulica

Gračansko borje 5C, 10000 Zagreb, Croatia.

  • We operate the website https://www.spikasolutions.com (the "Site"), as
  • well as any other related products and services that refer or link to

these legal terms (collectively, the "Services").

  • You can contact us by phone at +385 91 167 1225, by email at
  • [email protected], or by post at Ulica Gračansko borje 5C, 10000

Zagreb, Croatia.

  • These Legal Terms constitute a legally binding agreement made between
  • you and Spika Group d.o.o., concerning your access to and use of the
  • Services. You agree that by accessing the Services, you have read,
  • understood, and agreed to be bound by all of these Legal Terms. If you
  • do not agree, you are prohibited from using the Services and must

discontinue use immediately.

  • We may update these Legal Terms from time to time. Any changes will be
  • reflected in the “Last updated” date. Continued use after changes

constitutes acceptance.

The Services are intended for users who are at least 18 years old.

TABLE OF CONTENTS

  • Our Services
  • Intellectual Property Rights
  • User Representations
  • Prohibited Activities
  • User Generated Contributions
  • Contribution Licence
  • Third-Party Websites and Content
  • Services Management
  • Privacy Policy
  • Term and Termination
  • Modifications and Interruptions
  • Governing Law
  • Dispute Resolution
  • Corrections
  • Disclaimer
  • Limitations of Liability
  • Indemnification
  • User Data
  • Electronic Communications, Transactions, and Signatures
  • SMS Text Messaging
  • Miscellaneous
  • Contact Us

1. OUR SERVICES

  • The information provided is not intended for use in jurisdictions where
  • such use would violate law or regulation. You are responsible for

compliance with local laws.

2. INTELLECTUAL PROPERTY RIGHTS

  • We own or license all intellectual property in the Services, including

software, content, and trademarks.

  • You are granted a limited, non-transferable license to use the Services
  • for personal or internal business purposes. You may not reproduce,

distribute, or publicly display our content without permission.

3. USER REPRESENTATIONS

By using the Services, you represent that:

You have legal capacity and agree to these Terms.

You are at least 18 years old.

You will not access the Services through automated or non-human means.

You will not use the Services for unlawful purposes.

4. PROHIBITED ACTIVITIES

You agree not to:

Copy or scrape content.

Circumvent security measures.

Use the Services for harassment or abuse.

Upload malware.

Impersonate others.

Use the Services for unauthorized commercial activity.

Reverse-engineer the software.

5. USER GENERATED CONTRIBUTIONS

If you submit any content (e.g. comments, suggestions), you:

Grant us the right to use it.

Warrant that you own it or have rights to submit it.

Are solely responsible for it.

Must not submit anything unlawful, harmful, or infringing.

6. CONTRIBUTION LICENCE

  • You retain ownership of your contributions, but grant us a license to

store, use, and share them in accordance with our Privacy Policy.

7. THIRD-PARTY WEBSITES AND CONTENT

  • We may link to third-party sites. We are not responsible for their
  • content, privacy practices, or services. Your interactions with them are

at your own risk.

8. SERVICES MANAGEMENT

We reserve the right to:

Monitor use of the Services.

Refuse access or remove content at our discretion.

Manage the Services to protect our rights and ensure functionality.

9. PRIVACY POLICY

  • Your use of the Services is also governed by our Privacy Policy, which

explains how we collect, use, and protect your data.

By using the Services, you consent to data processing in Croatia.

10. TERM AND TERMINATION

  • These Terms remain in effect while you use the Services. We may suspend

or terminate your access at any time for any reason.

11. MODIFICATIONS AND INTERRUPTIONS

  • We may change or discontinue the Services at any time. We are not liable
  • for any downtime or data loss resulting from interruptions or

modifications.

12. GOVERNING LAW

  • These Terms are governed by the laws of Croatia. Disputes may be brought
  • before the courts in Zagreb, unless otherwise required by EU consumer

protection laws.

13. DISPUTE RESOLUTION

Informal Negotiation

  • Parties will attempt to resolve disputes through good-faith negotiation

for at least 30 days before seeking formal legal action.

Arbitration

  • If unresolved, disputes shall be settled through arbitration in Zagreb,

in English, under the European Court of Arbitration rules.

  • Exceptions: Claims involving IP rights, theft, privacy violations, or

seeking injunctive relief may go directly to court.

14. CORRECTIONS

  • We may correct errors or update information on the Services at any time

without prior notice.

15. DISCLAIMER

  • Services are provided “as-is.” We do not guarantee they are error-free

or will meet your requirements.

16. LIMITATIONS OF LIABILITY

  • We are not liable for indirect, incidental, or consequential damages,

including data loss or lost profits.

17. INDEMNIFICATION

  • You agree to indemnify and hold us harmless from any claims arising from

your use of the Services or breach of these Terms.

18. USER DATA

  • We store data related to your use of the Services. You are responsible

for backing up your data. We are not liable for data loss.

19. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

  • You consent to receive electronic communications and agree that

electronic agreements, signatures, and notices are legally binding.

20. SMS TEXT MESSAGING

Opting Out

  • To stop receiving SMS messages, reply “STOP.” You may receive a

confirmation message.

Fees

Standard message and data rates may apply.

Support

1225.

21. MISCELLANEOUS

  • These Terms constitute the entire agreement between you and Spika Group

d.o.o.

  • We may assign our rights. If any part of these Terms is invalid, the

rest remains in effect.

22. CONTACT US

To resolve a complaint or for questions about these Terms:

Spika Group d.o.o.

Ulica Gračansko borje 5C

10000 Zagreb, Croatia

Phone: +385 91 167 1225

Email: [email protected]